Add value to your business with innovative service propositions that provide market-leading customer experiences. 

PDR’s award-winning service design team will work directly with you and your customers to uncover insights that can be translated into market-leading services.

We do this with high-street brands including, Mothercare and Kenwood, with B2B businesses like NuaireHydro Industries and Orangebox, and extensively within the public sector, with organisations ranging from Essex County Council through to the European Commission. 

Building your internal team
We offer a suite of training and development activities to empower your teams with the skills, capabilities and confidence to deliver effective service design projects. Discover how we do this here.

Global thought leaders
Our team members are recognised leaders in the field of service design, publishing cutting-edge research, building international networks and organising global conferences.
We would love to discuss your requirements further, to set this up please get in touch with us here

Contact Us

Professor Andrew Walters Director of Research

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