The Greenhouse - Service Design Training and Development

By: Paul Thurston Date: 18/07/2016

Move your organisation from one that delivers transactions to one that builds relationships with citizens.

For the past 5 years PDR has been successfully delivering The Greenhouse, an immersive service design training programme for public and third sector service providers.

Come and join an exclusive group of public service leaders on this immersive training course that will quickly build your skills and experience of public service and policy design. The next Greenhouse events will take place on:

2nd-4th November 2016

15th-17th February 2017

Download the Greenhouse Information Pack now for more information


"PDR very quickly got us bought into the policy problem and taught us a lot about how we could do this. The design tools were very useful, as was the equipment, space and people power of the team."


About the programme

Service design offers the opportunity to look at the challenges that face your organisation from a different perspective – enabling you to really understand what’s happening in your services, and how your customers experience them.

This course will equip you with the confidence to apply a service design approach in your organisation. The course is aimed at in-house business improvement and performance teams, including staff in the following roles; commissioning, innovation, audit, business improvement, performance management, information technology, operations and public policy.
What you will learn
·         The fundamentals of service design
·         Processes that will help you design within tight boundaries
·         Methods for understanding what your service is really like to use and deliver
·         Tools for engaging front-line staff in design and innovation projects
·         How to use design to formulate public policy
·         New ideas for stretching your approach to continuous improvement
·         Understand how to manage design and innovation within public services
·         How to get buy-in for innovation
·         Techniques for designing and iterating on live projects
·         How you can design more effective touchpoints for your service


Secure your early bird place now by completing the Greenhouse 2016 Registration Form

Early bird: £825  Standard cost: £995
Upon successful registration a confirmation email complete with invoice will be sent to confirm your booking along with a list of hotel options with special rates. Payment must be made to confirm your place on the course at this stage, this can be done by cheque or BACS transfer.

Convince your boss
Use this Greenhouse Information Pack to convince your boss that the course is right for you, or get in touch by emailing [email protected] or calling 029 2041 6720.